Don't worry — this is usually an easy fix!
🔍 Why it happens
Most failed verifications come down to a small detail being entered incorrectly — often the address.
📮 Getting your address right
Please enter your address as accurately as possible, including your full ZIP code. Just note that we can't accept PO Boxes for verification.
🔒 Tried a few times?
If you've attempted verification and failed more than 3 times, your application will be temporarily blocked. We can reset this for you — but only once.
💬 Still stuck?
Reach out to our Customer Support Team via the chat function or email, and they'll take a look and investigate it for you.