If your KYC Verification declines, it’s most likely because you’ve failed to enter the correct details.

When entering your details, please take care in entering your address as accurately as possible with the full ZIP code and note that we cannot accept PO Boxes for verification. 🙌

If you’re having trouble verifying your account, please reach out to the Customer Support Team!

They will be able to take a look and investigate this for you.

If you have attempted to and failed to verify more than 3 times, your verification application will be blocked.

We are able to reset this for you, but only once.

If you're still having trouble, reach out to our Support Team via the Chat Function or Email! ❤️