Frozen or interrupted free spins are usually caused by a connection issue.
🛜 First, the good news
In most cases, if a graphic fails or your spins lag or freeze, your points are still added to your account automatically.
✅ Check you've been credited
You can confirm this in your Game Activity:
1. Tap the three dots on the main screen.
2. Select "Account".
3. Go to "Account Activity".
4. Choose "Game Activity".
💬 Something missing?
If you couldn't click the dice for the skill check, or your Game Activity doesn't match up, reach out to our Bama Bingo Online Support Team as soon as you can with:
- The date and time your game froze
- The game you were playing
- How much your spin was
- How much your win was
- Any screenshots or video of the gameplay
Once they have this, the team will take a look and make sure you've been credited. 😊
💡 Tip: A weak connection is the usual cause. Making sure you have a strong connection, only Bama Bingo Online open, and a cleared cache can help prevent freezing.